![]() ![]() If you aren't equipped to debug the dump, then attempt the following basic troubleshooting procedures:Ģ. Typically, there's a dump file for the crash to analyze. Info SP Rollback: Showing splash window with restoring text: Restoring your previous version of Windows. Info SP Bugcheck parameter 4: 0xFFFFD000E5D22F40 Info SP Bugcheck parameter 3: 0xFFFFD000E5D23728 Info SP Bugcheck parameter 2: 0xFFFFF8015BC0036A Info SP Bugcheck parameter 1: 0xFFFFFFFFC0000005 This example isn't representative of all cases: The rollback log is located in the $Windows.~BT\Sources\Rollback folder. Review the rollback log and determine the stop code. This can occur due to a problem with a display driver.Ĭheck supplemental rollback logs for a setupmem.dmp file, or event logs for any unexpected reboots or errors. Installation failed during the FIRST_BOOT phase while attempting the MIGRATE_DATA operation. This can also be caused by a hardware failure.Ī device driver has stopped responding to setup.exe during the upgrade process. This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software. Windows wasn't able to migrate the driver, resulting in a rollback of the operating system. Open the Setuperr.log and Setupact.log files in the %windir%\Panther directory, and then locate the problem drivers.įor more information, see Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10 setup log file locations.Ī driver has caused an illegal operation. This error is caused by out-of-date driversĮnsure that all that drivers are updated. Windows Setup encountered an unspecified error during Wim apply in the WinPE phase. This error is caused by out-of-date drivers.ĭisconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.Ĭontact your hardware vendor to obtain updated device drivers.Įnsure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. Windows Setup encountered an error during the SAFE_OS with the INSTALL_RECOVERY_ENVIRONMENT operation. See the following general troubleshooting procedures associated with a result code of 0xC1900101: Code To resolve a rollback that was caused by driver conflicts, try running setup using a minimal set of drivers and startup programs by performing a clean boot before initiating the upgrade process. The device install log is helpful if rollback occurs during the sysprep operation (extend code 0x30018). The device install log: $Windows.~bt\Sources\Rollback\setupapi\.Event logs: $Windows.~bt\Sources\Rollback*.evtx.The minidump file: $Windows.~bt\Sources\Rollback\setupmem.dmp.Analysis of supplemental log files is often helpful, such as: ![]() ![]() The incompatible driver can cause blue screens, system hangs, and unexpected reboots. 0xC1900101 is a generic rollback code, and usually indicates that an incompatible driver is present. This result code can be thrown at any stage of the upgrade process, with the exception of the downlevel phase. 0xC1900101Ī frequently observed result code is 0xC1900101. You should also try running the free SetupDiag tool provided by Microsoft, which can automatically find the reason for an upgrade failure. If a Windows 10 upgrade fails, you can write down the error code that is displayed, or find the error code in the Windows Event Log or in the Windows Setup log files (ex: setuperr.log) and review the cause and solutions provided here. This article provides some common causes and solutions that are associated with specific upgrade error codes. For IT professionals, check more information in Resolve Windows 10 upgrade errors. ![]()
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